ELIGIBILITY OF ITEMS FOR RETURN OR EXCHANGE

Customers have the right to return any purchased items without defining the reason within 7 calendar days from the moment of receiving those items from SunplexLED or our distributors, Stamps Fixture, Barr Display, Ohio Store Fixture and other authorized sellers. The items can be returned if they are in original packing, factory labels, and ready-for-sale condition are preserved.

STEPS ON RETURNING AND EXCHANGING

1. Customers are entitled to notify SunplexLED of any discovered defects or damages caused by shipping within 7 calendar days from the delivery day. Sometime, the photo of the item may be requested for processing your return faster.

2. To return the item(s), Customers must submit a copy of proof of purchase and fill in the return request form.

3. Pack the returned item in its original package with parts & documents associated with in the box.

4. Please send the return to address: 815 Pine Manor, Marietta, GA 30066.

5. Please send us an email with tracking information after parcel has been sent out.

6. Once we received the return parcel, we will either issue the refund in its original payment method or send replacement item to the address that you provided.